What is Ethernet-in-the-First-Mile (EFM)?
EFM is an affordable leased line service that can deliver an extremely reliable, high speed Internet connection for your business.
EFM uses bundles of copper pairs (in the first mile of the circuit where bottle necks usually occur), to increase speed, resilience and reduce installation time. Its availability is constantly increasing.
Why would I need Ethernet-in-the-First-Mile?
If you require enhanced performance and reliability to run business critical applications or VOIP, VPN and video conferencing, without buffering or any other latency issues, then EFM is a suitable connectivity option for you.
EFM's availability across multiple copper pairs ensures that it can provide enhanced resilience and reliability. Should one pair fail, there will be an automatic failover to the other pair, to ensure the highest possible levels of service reliability.
How long will my Ethernet-in-the-First-Mile service take to install?
The full process can take up to 90 days, depending on whether or not the right infrastructure is already available in your building and the number of copper pairs you are looking to install. This timeframe also includes the installation of an EFM card into your exchange.
How long will it take for my Ethernet-in-the-First-Mile service to go live?
Once we have finished any necessary pre-build work, completed installation and engineering work and had your EFM circuit handed over to us, it normally takes another three days for your new services to go live.
How long will you take to process my order?
The processing of an EFM order can typically take up to 5 days.
Will you manage my Ethernet-in-the-First-Mile service?
We can offer 24/7, 365 support, as part of a Fully Managed service that includes a 7 hour response time. This could also include the option of an auto failover so service isn't interrupted.
What Service Level Agreement (SLA) is available with Ethernet-in-the-First-Mile?
Your leased line service will be backed up by a strong SLA's, which includes guaranteed fix times.
What do I do next?
For further information, or to enquire about Ethernet-in-the-First-Mile, please contact us on 0800 7811 369.